User use same way of billing queue and way out from the coffee delivery
Cash Transaction provide improper amount lead more time
Cash Transaction provide improper amount lead more time
Key Observation:
Solutions:
Project End to End UX process
(RPA tool - responsive)
(RPA tool - responsive)
About me
My Works
Field Study/Competitor Analysis
Conversational UI (ERP - Chat bot)
Augumented Reality / Computer Vision
Virtual Reality
Mobile/Smart Watch
Web App - Testing Product
Analytics Dashboard (Responsive)
Usability Testing
Field Research - Customer Experience Coffee shop
KKUXD
To improve the overall Customer experience of the shop, Identify current pain points, defined design goals, and proposed possible solutions.
Reduce queue wait time in peak time.
Easy billing and reduce the counter transaction time
Reduce queue wait time in peak time.
Easy billing and reduce the counter transaction time
For Customer experience coffee shop – (Field research)
Field observation (Foot fall analysis, queue management)
User interview (Shop employees, Customers)
Survey (Customer/ Employee)
Physical limitations
Analyse various channel of payment
User interview (Shop employees, Customers)
Survey (Customer/ Employee)
Physical limitations
Analyse various channel of payment
UX activities
Layout Setup change
Online payment
Instance POS display
Café One - App
Online payment
Instance POS display
Café One - App
Solutions
Capture User journey inside the coffee shop
Queue management
Coffee counter analysis
Foot fall analysis (Customer in /out)
One minute Billing system
Queue management
Coffee counter analysis
Foot fall analysis (Customer in /out)
One minute Billing system
Metrics Captured
Insight Report
Daily Customer: 1800 to 2000
Maximum Customer: 450 to 600
Peak time : Morning 11 to 12/ Evening 5 to 6
Maximum Customer: 450 to 600
Peak time : Morning 11 to 12/ Evening 5 to 6
Insight Report
Customer journey time: 7 minutes 40 sec
User spend 60% of the time in billing counter
User spend 60% of the time in billing counter
Change of billing counter to avoid the intersection of customers on coffee and billing queue
Enable Paytm and avoid billing queue (Temporary solution for cost effective). Café - one app is a permanent solution
Enable Paytm and avoid billing queue (Temporary solution for cost effective). Café - one app is a permanent solution
Analysis & Reports
Physical Change
Field Observation