Project End to End UX process
(RPA tool - responsive)
(RPA tool - responsive)
About me
My Works
Field Study/Competitor Analysis
Conversational UI (ERP - Chat bot)
Augumented Reality / Computer Vision
Virtual Reality
Mobile/Smart Watch
Web App - Testing Product
Analytics Dashboard (Responsive)
Usability Testing
Field Research - Customer Experience Coffee shop
KKUXD
Enable ERP activity thought google assistance voice/text bot to reduce the number of service and act as a self service desk to the employees.
Conversational UX
To reduce Service ticket for frequency task which takes few minutes with no dependencies.
Why conversational UI?
To achieve Seamless experience through voice/text
Validate and incorporate the industry best practice.
Recommendation on UX writing text with visual UI elements as a method of interaction.
To increase higher conversion rates
Validate and incorporate the industry best practice.
Recommendation on UX writing text with visual UI elements as a method of interaction.
To increase higher conversion rates
Expert evaluation
Review Dialog flow
Set Standard template for knowledge share information
User testing with voice and text
Review Dialog flow
Set Standard template for knowledge share information
User testing with voice and text
What is expected?
Step taken towards UX
Expert Review
UX Solution
Naturalistic way of conversation
Predetermined links and buttons saved users from typing
Two to three call for action for a contextual action towards task
User personalisation towards task /request
Predetermined links and buttons saved users from typing
Two to three call for action for a contextual action towards task
User personalisation towards task /request